Ive had so many faults traced to Care lines lately, but when I ring up the care line people, they -don't- care or they just decide that they can diagnose a faulty care line from their office better than a Telephone engineer with 25 years experience that is actually on site 🙄
These clanky old devices are dished out to people with no choice and little ability to figure out these things are causing them problems on their telephone line, such as an intermittent short circuit making them Perpetually Engaged (cant ring in) and cant ring out. The poor customers are then made to feel even more vulnerable, as if its them not operating the equipment properly, and when the customer no longer has use for them they are passed on to the next victim.
If you suspect your (Don't) Care line demand a replacement. Wouldn't it be a real shame if a cup of coffee got spilled on it then they'd have to replace it.🤔
What went wrong ?
I've had 6 of these faulty from 3 different suppliers. I'm not buying these again. The Loud button doesn't work, they test faulty making your phone line permanently engaged.
BBC iPlayer / Catchup TV (samething)
Well lots of calls recently about Catch up TV not working. TV says sign in to your BBC iPlayer account.
BBC have started making everyone that uses it - Create an account and sign in on all there devices. Also the other channels ITV CH4 are following suit. lots of puzzled technophobes out there now.
Go to BBC iPlayer / ITV / CH4 on your laptop / iPad / Smart phone - Create an account - pair up your account to your TV with the pairing code. Simple !
"But I just wanted to watch TV"
Here Im going to list companies with extortionate get out clauses. I.E. > £100
Most well know companies typically have a £55 get out fee.
Chess £1080 get out clause !?*
3 year tie in ?
Generally fibre is just to the green box then still same old copper wire up to your house.
Fibre all the way into the property is now available and being installed in some new housing estates. It can be installed at older properties but it might cost a bob or two.
The new BT hub 7 with the amazing wifi - NOT
Incapable of passing through a wall. Having set up 3 of these in a week, and having customers complaining of not getting the wifi arroung the house. Ive come to the conclution that this version could not penetrate a paper bag!
if at all
My broadband is now running fast like it used to. Since upgrading the EE broadband package it is working much better - back to how it used to be.
Well i've given Im fed up with the whirling buffering thingy its really spoiling the flow of Breaking bad on Net-flicks, so I've signed up for EE faster up to 38Mbps. EE are guaranteeing me a minimum connection speed of 2.5Mbps – GEE THANKS – and say my line can handle 4 – 20Mbps. Considering it ran very happily at 10.5Mbps for 3 years when EE was EE and TV was TV where do they get 2.5 and 4 from ?
What it boils down to this - Pay an extra £3/month to watch what I want to watch when I want to watch, with no adverts and hopefully no whirling buffering thingy.
My broadband is on a go slow slow since BT took over EE. It was a respectable 10.5 Mbs for 3 years but its now for no reason at all gone down to 7.5 Mbs. Im not the only one to noticing a slow down with EE. Being a phone / broadband engineer I've checked my wiring and other peoples to make sure its ok. I rang EE who said “its within my expected range” and “ no they have not slowed it down” .
Coincidence ? Or have I been "tapered" If your kids are hamering your B/B the service provider will sometime turn down the tap on your hosepipe sighting the "fair use" policy.
Its most likely a ploy to get us to sign up for more expensive fibre optic broadband.
Ever wonder why your BT hub will not work with certain devices I.E. WiFi access points ethernet over power etc.
When you first connect a device to a router via WiFi most routers take you straight to the internet. Not BT . They make you go through a series of pages setting up BT this BT that, parental controls etc . This is confusing enough for a human never mind a dumb access point. Its all part of BT's policy of making everything evermore increasingly and pointlessly complicated.
To get round this you must go into your router settings through http://bthomehub.home and login. Once there follow this guide http://bt.custhelp.com/app/answers/detail/a_id/44328/ you must turn OFF smart setup.