Connectaphone - Derbyshire Telephone Broadband TV Satellite Engineer
All your telephone, broadband, Wifi, TV, Satellite, home tech needs fixed usually in one visit.
Derbyshire based telephone engineer.
Derbyshire based telephone engineer.
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Hi, I'm an EX BT telephone engineer - Electrician.
I can :-
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FAQs Telephone & Broadband Problems
How much does rewiring the main phone point cost?
Typically £120-£170 NO VAT ! A new wire run from the eves (for overhead) or from the grey capping to a new BT Master socket in a location of your choice.
Where is the best place to put the hub / Broadband router ?
The best place for your hub / router as far as the broadband speed concerned is in the Master socket.
The best location for your router as far as the Wifi signal is concerned is
- Small house - doesn't really matter.
- Medium house - high up and central or near where the wifi will be used the most.
- Big house / hotel - have a second router see the Wireless faults page
Can you move main sockets ?
Yes.
I can do anything to do with telephones around the house to the same quality standard as B.T. More...
Can you move Fibre Optic points ?
I can extend the Ethernet cable from the Fibre termination point but I do not cut or join Fibre Optic cables yet.
Where is the best place to put the phone sockets ?
Again you need to have a think about
How many phone sockets do I need ?
With the ongoing conversion of copper wires to Fibre optic, and people tending to use mobile phones only, phone sockets are rapidly going out of fashion but many customers still require legacy phones. Have a think about the how many items you are going to connect to the phone line such as -
How much do you charge for a telephone fault ?
Typically £70 - £130 .
£50 call out + £50 Per hour + parts. NO VAT !
Can you speed up my broadband ?
Probably. If you have a complicated phone set up I.E. 4 sockets, 2 sky boxes and a burglar alarm all connected to the phone - Yes with the aid of a filtered face plate.
If you have only 1 socket then probably not, unless you have a noise fault see telephone faults.
How long does it take to fix a fault ?
Well I like a challenge . How long is a piece of string?
Telephone faults are easier 30 mins - 2.30 hours.
Broadband faults can be more tricky 30 mins - 3.00 hours.
Are you a Trusted Trader ?
Yes . Derbyshire County Council run a scheme called Trusted Trader (this was introduced well before the Trusted Trader you will see on TV) where customers can leave feed back about traders they have employed. They also make sure they have the relevant liability insurance etc. The results can be viewed on the Trusted Trader web site.
Is there any guarantee ?
Yes all wiring installed by me is guaranteed for 1 year but doesn't cover faults on original wiring or subsequent damage.
Are you a big company ?
No , just me so far.
Do you have to make holes and mess ?
Not unless you want me to, on most installations the sockets can be surface mounted on an out side wall and the wire run neatly around the outside. A very small hole (7mm) is drilled for the wire and the dust is caught in a small bag stuck to the under side of the hole.
What areas do you cover ?
Belper, Derby, Nottingham, Matlock, Bakewell, Ashbourne, Burton on Trent, Chesterfield and anywhere in between.
I have RED CARE alarm system. Do you work on phone lines with this type of system ?
Yes just make sure I am aware so we can put the RED CARE on hold whilst I work on the line. Also RED CARE lines do benefit from a filtered face plate.
Typically £120-£170 NO VAT ! A new wire run from the eves (for overhead) or from the grey capping to a new BT Master socket in a location of your choice.
Where is the best place to put the hub / Broadband router ?
The best place for your hub / router as far as the broadband speed concerned is in the Master socket.
The best location for your router as far as the Wifi signal is concerned is
- Small house - doesn't really matter.
- Medium house - high up and central or near where the wifi will be used the most.
- Big house / hotel - have a second router see the Wireless faults page
Can you move main sockets ?
Yes.
I can do anything to do with telephones around the house to the same quality standard as B.T. More...
Can you move Fibre Optic points ?
I can extend the Ethernet cable from the Fibre termination point but I do not cut or join Fibre Optic cables yet.
Where is the best place to put the phone sockets ?
Again you need to have a think about
- Where you want to keep your phone, router, cordless phone base-answer machine, loud bells, life line etc. Sky longer require a phone line connection as the WiFi broadband connection has taken over this function.
- Is there a mains socket near by if you have cordless phone or a life line ?
- Do you want to see your answer machine as soon as you walk in the house ?
- Try to position the router where the WiFi will work best covering all the areas you use WiFi most.
How many phone sockets do I need ?
With the ongoing conversion of copper wires to Fibre optic, and people tending to use mobile phones only, phone sockets are rapidly going out of fashion but many customers still require legacy phones. Have a think about the how many items you are going to connect to the phone line such as -
- The phone, most of my customers tend to have a cordless set of 2 or 3 phones this only requires 1 phone socket for the base unit, the rest just require a mains socket.
- Broadband router
- Life line
- Burglar alarm
- Loud telephone ringers and bells
- Office in the garden shed / out buildings
How much do you charge for a telephone fault ?
Typically £70 - £130 .
£50 call out + £50 Per hour + parts. NO VAT !
Can you speed up my broadband ?
Probably. If you have a complicated phone set up I.E. 4 sockets, 2 sky boxes and a burglar alarm all connected to the phone - Yes with the aid of a filtered face plate.
If you have only 1 socket then probably not, unless you have a noise fault see telephone faults.
How long does it take to fix a fault ?
Well I like a challenge . How long is a piece of string?
Telephone faults are easier 30 mins - 2.30 hours.
Broadband faults can be more tricky 30 mins - 3.00 hours.
Are you a Trusted Trader ?
Yes . Derbyshire County Council run a scheme called Trusted Trader (this was introduced well before the Trusted Trader you will see on TV) where customers can leave feed back about traders they have employed. They also make sure they have the relevant liability insurance etc. The results can be viewed on the Trusted Trader web site.
Is there any guarantee ?
Yes all wiring installed by me is guaranteed for 1 year but doesn't cover faults on original wiring or subsequent damage.
Are you a big company ?
No , just me so far.
Do you have to make holes and mess ?
Not unless you want me to, on most installations the sockets can be surface mounted on an out side wall and the wire run neatly around the outside. A very small hole (7mm) is drilled for the wire and the dust is caught in a small bag stuck to the under side of the hole.
What areas do you cover ?
Belper, Derby, Nottingham, Matlock, Bakewell, Ashbourne, Burton on Trent, Chesterfield and anywhere in between.
I have RED CARE alarm system. Do you work on phone lines with this type of system ?
Yes just make sure I am aware so we can put the RED CARE on hold whilst I work on the line. Also RED CARE lines do benefit from a filtered face plate.