Care Line / Care Link (Don't Care)

   Ive had so many faults traced to Care lines lately, but when I ring up the care line people, they -don't- care or they just decide that they can diagnose a faulty care line from their office better than a Telephone engineer with 25 years experience that is actually on site 🙄
​   These clanky old devices are dished out to people with no choice and little ability to figure out these things are causing them problems on their telephone line, such as an intermittent short circuit making them Perpetually Engaged (cant ring in) and cant ring out. The poor customers are then made to feel even more vulnerable, as if its them not operating the equipment properly, and when the customer no longer has use for them they are passed on to the next victim.
   If you suspect your (Don't) Care line demand a replacement. Wouldn't it be a real shame if a cup of coffee got spilled on it then they'd have to replace it.🤔