BT Big Button phone faulty design!
Over the years I've bought many (now discontinued) BT Big Button 100 phones for the elderly and particularly the hard of hearing. These where good loud phones, wall mountable that would wake the dead.
Now BT or whoever manufactures them have changed the design to the BT Big Button 200. Ive bought more than 10 of the "Two hundreds" over a 2 year period, they are not wall mountable and most come back as faulty, one of the main complaints is they cant hear them. the volume when on loud fades after a few minutes, leaving the customer unable to hear them. This never used to happen with the BT Big Button 100 & the customers that are usually elderly do not really know whats happening. When taken to the shop and tested the sales person with perfect hearing tests then for 1 min & declares them to be fine!
They are a pile of junk that should never be inflicted on the elderly, Im never buying this phone again !
With Fibre To The Premises (FTTP) your copper wire no longer carries the "old fashioned" dial tone & speech, so now you have to plug the phone into the green socket on the Hub.
"But I have 3 plugin phones in the other rooms" I can hear every body shouting.
You could get a BT plug to BT plug adaptor and run it from the green socket to one of your existing BT sockets BUT, your original house wiring is still connected to the BT network and may have 50v stopped dial tone on it which could short out your router and generally confuse everything.
Options are -
Care Line / Care Link (Don't Care)
Ive had so many faults traced to Care lines lately, but when I ring up the care line people, they -don't- care or they just decide that they can diagnose a faulty care line from their office better than a Telephone engineer with 25 years experience that is actually on site 🙄
These clanky old devices are dished out to people with no choice and little ability to figure out these things are causing them problems on their telephone line, such as an intermittent short circuit making them Perpetually Engaged (cant ring in) and cant ring out. The poor customers are then made to feel even more vulnerable, as if its them not operating the equipment properly, and when the customer no longer has use for them they are passed on to the next victim.
If you suspect your (Don't) Care line demand a replacement. Wouldn't it be a real shame if a cup of coffee got spilled on it then they'd have to replace it.🤔
January 02nd, 2020
What went wrong ?
I've had 6 of these faulty from 3 different suppliers. I'm not buying these again. The Loud button doesn't work, they test faulty making your phone line permanently engaged.
May 23rd, 2019
BBC iPlayer / Catchup TV (samething)
Well lots of calls recently about Catch up TV not working. TV says sign in to your BBC iPlayer account.
BBC have started making everyone that uses it - Create an account and sign in on all there devices. Also the other channels ITV CH4 are following suit. lots of puzzled technophobes out there now.
Go to BBC iPlayer / ITV / CH4 on your laptop / iPad / Smart phone - Create an account - pair up your account to your TV with the pairing code. Simple !
"But I just wanted to watch TV"
High get out clause.
Here Im going to list companies with extortionate get out clauses. I.E. > £100
Most well know companies typically have a £55 get out fee.
Chess £1080 get out clause !?*
3 year tie in ?
Fibre to your house does now exist
Generally fibre is just to the green box then still same old copper wire up to your house.
Fibre all the way into the property is now available and being installed in some new housing estates. It can be installed at older properties but it might cost a bob or two.
BT Home hub 7 wifi
The new BT hub 7 with the amazing wifi - NOT
Incapable of passing through a wall. Having set up 3 of these in a week, and having customers complaining of not getting the wifi around the house. Ive come to the conclusion that this version could not penetrate a paper bag!
if at all
You get what you pay for.
My broadband is now running fast like it used to. Since upgrading the EE broadband package it is working much better - back to how it used to be.
Whirling buffering thingy
Well i've given Im fed up with the whirling buffering thingy its really spoiling the flow of Breaking bad on Net-flicks, so I've signed up for EE faster up to 38Mbps. EE are guaranteeing me a minimum connection speed of 2.5Mbps – GEE THANKS – and say my line can handle 4 – 20Mbps. Considering it ran very happily at 10.5Mbps for 3 years when EE was EE and TV was TV where do they get 2.5 and 4 from ?
What it boils down to this - Pay an extra £3/month to watch what I want to watch when I want to watch, with no adverts and hopefully no whirling buffering thingy.